First the facts and considerations:
-Human losses are irreplaceable; safety comes as a priority 1.
-Hurricanes indeed are very dangerous, because of their winds, but most of all, the water they bring.
-Keeping your thoughts all together in the middle of a meteorological phenomenon is difficult, but by showing calm and organization, you will transmit this feeling to whoever puts their life in your hands.
-Mother Nature is unpredictable; weather can change without previous notice.
Some recommendations to handle the situation properly and professionally:
1.-Keep you Guests, future Guests and Employees informed at all times (Concierge and Executive Committee available 24 hours a day).
2.-Buy a Consequential Losses Insurance (this insurance guarantees the revenue and fixed expenses in books no matter what), also be sure to safe guard legal and insurance documentation.
3.-Keep an open line to communicate with airports, port captain and highway in case of evacuation.
4.-Make a very precise overall inventory (for insurance purposes).
5.-If your property is not equipped or prepared to deal with this situation or to become a shelter, ask the Authorities for advice.
6.-Monitor at all times internet, TV and radio for updates (I recommend that ONLY one person does this, as many opinions and sources only confuse).
7.-Act concise, by acting randomly, you will only get confusion and uncertainty.
8.-Build a custom made operations manual and distribute it through your Staff, as many people on the same track makes it easier.
9.-Keep a very detailed database of Guests and Employees, as this will allow you to locate them and family members.
10.-Make a graphic proof (pictures, video) of all areas of your property before and after, as this makes insurance paperwork a lot easier and prompter.
